General inquiries
For product questions, access issues, or general follow-up about KeepFormat, contact our team by email. Include your account email and the page where the issue occurred so we can route the request correctly.
Primary email
feedback@firstorder.aiProduct support
If a translation job fails, a download URL does not resolve, or account access behaves unexpectedly, send the job ID, affected file name, and a short problem summary. Including the browser, operating system, and timestamp will speed up debugging.
Security and privacy requests
For privacy-related follow-up, data handling questions, or potential security concerns, use the same contact address and label the request clearly. Include any relevant request IDs or account email so we can investigate without unnecessary delay.
Enterprise and partnership discussions
If you want to discuss broader deployment, operational support, or integration requirements, send a short overview of your team, expected document volume, supported languages, and any compliance constraints.
What to include in your message
Best context
Account email, page URL, job ID, file name, timestamp, and a short description of what you expected versus what happened.
Attachments
Screenshots, console output, and server request IDs are especially useful when the issue involves auth exchange, upload, polling, or download delivery.